EROS is a comprehensive telecom CRM system which provides a fully integrated suite of functions to efficiently manage and streamline the end-to-end customer experience.

EROS is equipped with advanced tools to support the daily customer activities and the back-office operations based on the “one desk – full service” concept, benefiting from business process automation which enhances the customer experience across all interaction channels and helps build a unique and personalized customer experience. The system’s architecture is highly agile and open, to maximize configurations and seamlessly integrate with other 3rd party systems, and consequently, shorten the TTM (time-to-market), orchestrate service orders and enable service fulfillment.

EROS provides the following key features and functionalities:

  • 360° customer view
  • Easy navigation & seamless access to customer data
  • Omni-channel customer experience
  • Customer interactions history tracking
  • Unlimited account hierarchy management
  • Up-sell & cross-sell capabilities
  • Marketing automation
  • Campaign management
  • Sales Force automation
  • Partner Relationship Management
  • Product & service catalogue
  • POS module for POPs & resellers
  • Contracts management
  • Customer order management & service fulfillment
  • Advanced workflow management
  • Case management & customer care
  • Workforce management
  • Integration capabilities via open APIs
  • Complex business interactions through the BPM layer
  • Rule-based engine
  • Analytics & dashboards
  • Alerting & notification management
  • Audit trail
  • User administration & access control
  • Responsive design & user-friendly interface
  • Low-code & customizable platform
  • Agnostic Digital Services Enabler
  • Bulk import capabilities
  • CTI support
  • Low-coding/no coding
  • Friendly UI Design
  • Data Layer Configuration
  • Workflow design (End-to-End)
  • Flexible integration